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  1. Custom orders are more expensive than pre-made nails because they are subject to an additional fee.

  2. Once payment has been received and the custom design has been agreed upon, no changes can be made to the design.

  3. We will make every effort to create your custom design to the best of our ability, but please note that we may not be able to match an exact design due or an exact idea. Please think of customs as an artist at work with a customers guide.

  4. We are not responsible for disliked parts made in the design that were not brought to our attention before production.

  5. The client must provide accurate and complete measurements for the press-on nails. We are not responsible for any issues arising from incorrect measurements provided by the client.

  6. Custom orders cannot be cancelled once production has begun.

  7. Turnaround time for custom orders is 4 weeks from the date of payment, depending on the complexity of the design and our current production schedule. This may also be longer depending on the consultation period.

  8. We reserve the right to refuse any custom order for any reason. In this case a full refund will be issued. 

  9. We do not offer refunds or exchanges on completed custom orders, except in the case of defective or damaged products.

  10. By placing a custom order with us, you agree to these terms and conditions.